April 2021

Partial Game Interruption

April 13, 2021 10:12PM PDT

Partial Game InterruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

April 13, 2021 12:00PM PDT

[Resolved] An incident on Roblox servers caused some players to be disconnected from Roblox between 11.43am and 11.58am PST.

April 13, 2021 10:12PM PDT

[Resolved] The incident was resolved at 11.58am PST.

Partial Teleport Interruption

April 13, 2021 10:34AM PDT

Partial Teleport InterruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Player

Locations

Games

---

April 8, 2021 3:53PM PDT

[Investigating] Investigating teleport failures on some games.

April 8, 2021 6:30PM PDT

[Monitoring] Issue found and resolved. Monitoring for services to completely return to normal as servers reset.

April 13, 2021 10:34AM PDT

[Resolved] resovled.

Partial game interruption

April 8, 2021 10:41AM PDT

Partial game interruptionOperational

Incident Status

Operational

Components

Player

Locations

Games

---

April 8, 2021 10:19AM PDT

[Investigating] We experienced a partial game interruption during a redeployment of a service component.

April 8, 2021 10:41AM PDT

[Resolved] Service returning to normal

March 2021

Small number of players unable to play games

March 30, 2021 11:55AM PDT

Small number of players unable to play gamesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

March 30, 2021 11:22AM PDT

[Identified] A internal configuration change caused the small number of players unable to play games. The change is reverted.

March 30, 2021 11:55AM PDT

[Resolved] site recovered.

Many players cannot access games

March 19, 2021 1:52PM PDT

Many players cannot access gamesService Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

March 19, 2021 1:16PM PDT

[Identified] an internal configuration change causing disruption of player experience.

March 19, 2021 1:52PM PDT

[Resolved] The configuration changes were reverted resulting in recovery.

February 2021

Partial Game Interruption

February 8, 2021 4:29PM PST

Partial Game InterruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Player

Locations

Games

---

February 8, 2021 4:28PM PST

[Identified] We experienced a partial game interruption.

February 8, 2021 4:29PM PST

[Resolved] Issue found and reverted.

Game Services Momentarily Impacted

February 8, 2021 2:05PM PST

Game Services Momentarily ImpactedOperational

Incident Status

Operational

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

February 8, 2021 2:05PM PST

[Resolved] We had a momentary interruption to game services. The change was reverted and services were restored.

Content is not displaying properly

February 8, 2021 8:00AM PST

Content is not displaying properlyPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Player

Locations

Mobile App, Xbox App, Games

---

February 7, 2021 12:01PM PST

[Identified] We are currently investigating and working on a fix.

February 8, 2021 8:00AM PST

[Resolved] We determined the cause of the outage and have resolved the outage.

January 2021

Partial avatar service disruption

January 18, 2021 1:14PM PST

Partial avatar service disruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

January 18, 2021 7:26AM PST

[Investigating] Proactively Degraded Avatar Service while working on fix

January 18, 2021 1:14PM PST

[Resolved] Service returning to normal

Partial avatar service disruption

January 17, 2021 2:07PM PST

Partial avatar service disruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Avatar

---

January 17, 2021 7:07AM PST

[Investigating] Proactively Degraded Avatar Service while working on fix

January 17, 2021 1:34PM PST

[Resolved] Service returning to normal

January 17, 2021 2:07PM PST

[Resolved] Operational

Some players not able to play Roblox games

January 16, 2021 11:08AM PST

Some players not able to play Roblox gamesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

January 16, 2021 10:58AM PST

[Investigating] small player drop

January 16, 2021 11:08AM PST

[Resolved] a bad operation is reverted.

Some players experiencing not able to join games

January 16, 2021 9:57AM PST

Some players experiencing not able to join gamesService Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

January 16, 2021 9:13AM PST

[Investigating] team is investigating.

January 16, 2021 9:57AM PST

[Resolved] the recent change is reverted and the site is recovered.

Partial service disruption

January 15, 2021 6:40PM PST

Partial service disruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

January 15, 2021 12:50PM PST

[Investigating] The team is investigating an issue with the Avatar editor.

January 15, 2021 6:34PM PST

[Resolved] resovled.

January 15, 2021 6:40PM PST

[Resolved] This incident has been resolved.

Some players experiencing service disruption

January 9, 2021 12:28PM PST

Some players experiencing service disruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

January 9, 2021 10:14AM PST

[Investigating] team are investigating the root cause.

January 9, 2021 12:28PM PST

[Resolved] [Resolved] The site is recovered. Still investigating the root cause.

Site Experience Performance Degradation

January 7, 2021 10:56AM PST

Site Experience Performance DegradationDegraded Performance

Incident Status

Degraded Performance

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

January 7, 2021 9:45AM PST

[Investigating] The site experiences performance degradation to small group of users.

January 7, 2021 10:56AM PST

[Resolved] The site is recovered. still investigating the root cause.

December 2020

Roblox website down

December 30, 2020 6:58PM PST

Roblox website downService Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

December 30, 2020 4:50PM PST

[Investigating] Roblox website experiencing interruptions

December 30, 2020 6:58PM PST

[Resolved] The website is recovered.

Operator error causes player drop

December 17, 2020 10:23AM PST

Operator error causes player dropPartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

December 17, 2020 10:07AM PST

[Investigating] backend operator error causing the player drop.

December 17, 2020 10:23AM PST

[Resolved] the operation is finished.

degraded player experience

December 9, 2020 6:48PM PST

degraded player experienceDegraded Performance

Incident Status

Degraded Performance

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

December 9, 2020 6:03PM PST

[Investigating] players are experiencing degraded performance -- engineers are investigating

December 9, 2020 6:48PM PST

[Resolved] recovery complete

degraded player experience

December 7, 2020 6:04PM PST

degraded player experience Degraded Performance

Incident Status

Degraded Performance

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

December 7, 2020 5:58PM PST

[Investigating] we have reports of degraded player experience -- engineers are investigating

December 7, 2020 6:04PM PST

[Resolved] engineers have resolved issue

User experience home page not loading completely

December 4, 2020 2:25AM PST

User experience home page not loading completelyPartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

December 4, 2020 1:33AM PST

[Investigating] root cause unknown.

December 4, 2020 1:38AM PST

[Identified] internal user related service is identified as root cause

December 4, 2020 2:25AM PST

[Resolved] All back-end systems are up and healthy.

Roblox Site Down

December 3, 2020 9:20PM PST

Roblox Site DownService Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

December 3, 2020 3:21PM PST

[Investigating] Roblox site is down. We identified potential internal service and are working on a fix.

December 3, 2020 5:14PM PST

[Investigating] site still have intermittent issues and some users have access issue.

December 3, 2020 9:20PM PST

[Resolved] All back-end systems are up and healthy.

November 2020

Delays and Failures on Game Join and Teleporting

November 25, 2020 7:29PM PST

Delays and Failures on Game Join and TeleportingDegraded Performance

Incident Status

Degraded Performance

Components

Player

Locations

Mobile App, Xbox App, Games

---

November 25, 2020 5:15PM PST

[Investigating] We are receiving reports of delayed times to join games or for teleports. We are investigating the cause.

November 25, 2020 7:29PM PST

[Resolved] Game join and teleports should be back to normal. The issue was primarily around excess load due to an in-game event which resolved as the event died down.

Some of creators have issue with studio usage

November 23, 2020 7:50PM PST

Some of creators have issue with studio usagePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Creator

Locations

Website, Studio, Data Store

---

November 23, 2020 6:47PM PST

[Investigating] Studio usage is impact for some creators due to backend system issue.

November 23, 2020 7:50PM PST

[Resolved] proper backend system reset to clean up errors.

Player and Avatar Impact

November 14, 2020 1:55PM PST

Player and Avatar ImpactDegraded Performance

Incident Status

Degraded Performance

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

November 14, 2020 12:25PM PST

[Identified] Some players may be unable to join games and may see issues with avatar loads

November 14, 2020 1:55PM PST

[Resolved] All back-end systems are up and healthy.

Some players not able to join Roblox

November 14, 2020 11:27AM PST

Some players not able to join RobloxPartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

November 14, 2020 11:00AM PST

[Investigating] internal service running into expected load issue due to current virtual event this week. This is resolved, come and enjoy the Lil Nas X event at 1:00pm Pacific Standard Time.

November 14, 2020 11:27AM PST

[Resolved] recovered.

User experience intermittent site down issue

November 10, 2020 6:39PM PST

User experience intermittent site down issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

November 10, 2020 6:27PM PST

[Investigating] There was blip of backend system causing intermittent site down issue

November 10, 2020 6:39PM PST

[Resolved] the system is fixed.

Game Page Experience Errors

November 5, 2020 12:45PM PST

Game Page Experience ErrorsService Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

November 5, 2020 11:15AM PST

[Investigating] Players having trouble loading game page

November 5, 2020 11:48AM PST

[Identified] A backend service is identified as the root cause and the team is actively working on the recovery.

November 5, 2020 12:45PM PST

[Resolved] the change is reverted and the site recovered.

October 2020

Data Store Issue

October 20, 2020 11:21AM PDT

Data Store IssueOperational

Incident Status

Operational

Components

Creator

Locations

Data Store

---

October 20, 2020 11:03AM PDT

[Investigating] Top developers are reporting potential data loss with data stores. Engineers are investigating.

October 20, 2020 11:06AM PDT

[Investigating] Top developers are reporting potential data loss with data stores. Engineers are investigating.

October 20, 2020 11:15AM PDT

[Identified] The issue with data stores has been identified. We are in the process of shutting down all game servers where the bug exists.

October 20, 2020 11:21AM PDT

[Resolved] The issue with data stores is now resolved. All game servers that had the bug have been shut down. We will provide more details to developers in a postmortem.

Decreased Performance

October 11, 2020 1:38PM PDT

Decreased PerformanceDegraded Performance

Incident Status

Degraded Performance

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

October 11, 2020 10:32AM PDT

[Investigating] Platform performance continues to be impacted.

October 11, 2020 1:38PM PDT

[Resolved] Normal operations resumed

Degraded performance for some games

October 10, 2020 12:14PM PDT

Degraded performance for some gamesDegraded Performance

Incident Status

Degraded Performance

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

October 10, 2020 8:45AM PDT

[Investigating] Some game elements may be failing.

October 10, 2020 10:42AM PDT

[Investigating] Some players may experience issues joining games.

October 10, 2020 12:14PM PDT

[Resolved] Game joins should be normal

Studio Freezing

October 2, 2020 3:09PM PDT

Studio FreezingDegraded Performance

Incident Status

Degraded Performance

Components

Creator

Locations

Studio

---

October 2, 2020 10:05AM PDT

[Investigating] A change was made to Roblox Studio that caused the application to crash and freeze intermittently.

October 2, 2020 3:09PM PDT

[Resolved] The issue was resolved. Users will need to restart Studio for the fix to take effect.

Developer Permissions Partial Outage

October 2, 2020 1:57PM PDT

Developer Permissions Partial Outage Degraded Performance

Incident Status

Degraded Performance

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

October 2, 2020 9:57AM PDT

[Investigating] Some developer API endpoints and permission checks were impacted across the platform by a partial service outage. May have caused the games list to load slowly for some users. May have caused some developer features to fail to load.

October 2, 2020 1:57PM PDT

[Resolved] Capacity was increased for an internal service to resolve the issue.

September 2020

Degraded Performance

September 17, 2020 1:36PM PDT

Degraded PerformanceDegraded Performance

Incident Status

Degraded Performance

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

September 17, 2020 12:34PM PDT

[Identified] Players experienced reduce game performance or were kicked out of games.

September 17, 2020 1:36PM PDT

[Resolved] Service has returned to normal.

Degraded Performance

September 16, 2020 12:03AM PDT

Degraded PerformanceOperational

Incident Status

Operational

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

September 15, 2020 5:31PM PDT

[Monitoring] Players in game experienced degraded performance in some games.

September 16, 2020 12:03AM PDT

[Resolved] Service restored to normal

Game Server Crashes

September 15, 2020 2:33PM PDT

Game Server CrashesOperational

Incident Status

Operational

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

September 15, 2020 2:17PM PDT

[Monitoring] At 20:36 UTC on September 15th, 2020 an increased rate of Roblox game servers began crashing.

September 15, 2020 2:33PM PDT

[Resolved] Service is restored. We are continuing to monitor the system.

Decreased Performance

September 13, 2020 12:57PM PDT

Decreased PerformanceDegraded Performance

Incident Status

Degraded Performance

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

September 13, 2020 12:46PM PDT

[Investigating] There were two spikes of reduced performance across most Roblox systems.

September 13, 2020 12:57PM PDT

[Resolved] The system recovered automatically.

Decreased Performance

September 12, 2020 3:32PM PDT

Decreased PerformanceDegraded Performance

Incident Status

Degraded Performance

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

September 12, 2020 1:04PM PDT

[Monitoring] A top game released new content which has caused temporary decreased performance. Things are recovering and currently being monitored.

September 12, 2020 3:32PM PDT

[Resolved] All systems have recovered.

Major site outage

September 9, 2020 12:00PM PDT

Major site outageService Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

September 9, 2020 9:58AM PDT

[Investigating] The site is experiencing major player drop, still under investigation.

September 9, 2020 12:00PM PDT

[Resolved] the site is fully recovered after moderating the load.

Internal IP Resolution Issues

September 8, 2020 2:25PM PDT

Internal IP Resolution IssuesDegraded Performance

Incident Status

Degraded Performance

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

September 8, 2020 11:32AM PDT

[Investigating] A code update to an internal service hampered IP resolution which in turn impacted several other services. This led to degraded performance across the platform.

September 8, 2020 2:25PM PDT

[Resolved] Code was rolled back and additional resources were added to impacted services.

August 2020

External Network Outage

August 30, 2020 8:48AM PDT

External Network OutagePartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

August 30, 2020 4:43AM PDT

[Identified] Significant outages across the Internet are currently affecting the Roblox community. The Roblox team has verified the health of our platform and are monitoring the issue.

August 30, 2020 8:48AM PDT

[Resolved] Network connectivity to the Roblox platform has been restored.

Studio Upload not Working

August 24, 2020 8:17AM PDT

Studio Upload not WorkingService Disruption

Incident Status

Service Disruption

Components

Creator

Locations

Studio

---

August 24, 2020 7:20AM PDT

[Investigating] studio upload mostly not working

August 24, 2020 8:17AM PDT

[Resolved] backend issue is fixed.

Roblox Site Down

August 12, 2020 3:01PM PDT

Roblox Site DownService Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

August 12, 2020 2:47PM PDT

[Identified] the root cause is identified and we are in the middle of rolling back the changes.

August 12, 2020 3:01PM PDT

[Resolved] the change is reverted and the site is back.

Players Experience Play Session Disruption

August 11, 2020 11:07AM PDT

Players Experience Play Session DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games

---

August 11, 2020 7:07AM PDT

[Investigating] some players experience player session disruption caused by internal system.

August 11, 2020 11:07AM PDT

[Resolved] The service causing the site issue is corrected.

Players Experience Play Session Disruption

August 7, 2020 1:54PM PDT

Players Experience Play Session DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

August 7, 2020 1:37PM PDT

[Investigating] External service errors caused some players not able to join player sessions.

August 7, 2020 1:54PM PDT

[Resolved] self recovered.

Major site outage

August 3, 2020 10:51PM PDT

Major site outageService Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

August 3, 2020 8:32PM PDT

[Investigating] Roblox site is experiencing major play drop.

August 3, 2020 10:51PM PDT

[Resolved] reverted previous configuration change and recovered.

Small number of player not able to play games

August 1, 2020 6:26PM PDT

Small number of player not able to play gamesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio

---

August 1, 2020 6:15PM PDT

[Investigating] internal system error.

August 1, 2020 6:26PM PDT

[Resolved] auto recovery.

Studio Team Create Failing

August 1, 2020 1:42PM PDT

Studio Team Create FailingDegraded Performance

Incident Status

Degraded Performance

Components

Creator

Locations

Studio

---

August 1, 2020 10:27AM PDT

[Investigating] Unable to do team create -- team is investigating

August 1, 2020 11:38AM PDT

[Investigating] change severity

August 1, 2020 1:42PM PDT

[Resolved] code bug fixed and new studio build is released.

July 2020

Windows App Crash

July 30, 2020 1:15PM PDT

Windows App CrashPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Player, Creator

Locations

Mobile App, Games

---

July 30, 2020 7:56AM PDT

[Investigating] Players experience Windows App crashes.

July 30, 2020 1:15PM PDT

[Resolved] root cause identified as external event and the app crash issue is fixed.

Brazilian Users Experiencing Service Interruption

July 27, 2020 8:16AM PDT

Brazilian Users Experiencing Service InterruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

July 27, 2020 7:56AM PDT

[Investigating] Some Brazilian players in experienced website slowness and studio not accessible.

July 27, 2020 8:16AM PDT

[Resolved] self recovered.

Some players experiencing service disruption

July 26, 2020 1:15PM PDT

Some players experiencing service disruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join

---

July 26, 2020 12:30PM PDT

[Investigating] Some players experiencing service disruption

July 26, 2020 1:15PM PDT

[Resolved] root cause identified and fixed.