April 2022

Service error

April 28, 2022 12:03PM PDT

Service errorService Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

April 28, 2022 11:03AM PDT

[Investigating] Service error affect all users. Investigating.

April 28, 2022 11:27AM PDT

[Monitoring] Errors mitigated.

April 28, 2022 12:03PM PDT

[Resolved] Services back to normal.

Major site disruptions occuring

April 14, 2022 1:48PM PDT

Major site disruptions occuringService Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

April 14, 2022 1:36PM PDT

[Identified] Actively working to restore the affected systems

April 14, 2022 1:44PM PDT

[Monitoring] Issues are resolved, we are in recovery

April 14, 2022 1:48PM PDT

[Resolved] Recovered

Reports of difficulty in joining games

April 14, 2022 1:47PM PDT

Reports of difficulty in joining games Degraded Performance

Incident Status

Degraded Performance

Components

Player, Creator

Locations

Games, Game Join

---

April 14, 2022 11:51AM PDT

[Investigating] We are aware of the issue. Our team is actively working on it.

April 14, 2022 1:47PM PDT

[Resolved] we identified the root cause, reverted the change, and in about an hour, by 12:30pm the correct change was fully propagated

Reports of difficulty in joining games (web)

April 4, 2022 12:26PM PDT

Reports of difficulty in joining games (web)Degraded Performance

Incident Status

Degraded Performance

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

April 4, 2022 12:11PM PDT

[Investigating] We are aware of the issue. Our team is actively working on it.

April 4, 2022 12:16PM PDT

[Identified] Identified

April 4, 2022 12:20PM PDT

[Identified] issue identified

April 4, 2022 12:22PM PDT

[Monitoring] We are seeing recovery.

April 4, 2022 12:26PM PDT

[Resolved] Players are able to join again.

Game Join Issues

April 2, 2022 11:30AM PDT

Game Join IssuesDegraded Performance

Incident Status

Degraded Performance

Components

Player

Locations

Games

---

April 2, 2022 9:08AM PDT

[Investigating] We are aware of some users having trouble joining games at this time, and we are actively working on resolving it.

April 2, 2022 11:30AM PDT

[Resolved] Game Join issues have been resolved.

Ongoing universe related memory store incident

April 2, 2022 9:03AM PDT

Ongoing universe related memory store incidentPartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

April 2, 2022 5:19AM PDT

[Investigating] Developers may be seeing increased errors to the memory store service. We are currently investigating this issue.

April 2, 2022 5:20AM PDT

[Investigating] Developers may be seeing increased errors to the memory store. We are currently investigating this issue.

April 2, 2022 6:54AM PDT

[Monitoring] Issue has been located and are working to resolve. We are currently monitoring the situation.

April 2, 2022 9:03AM PDT

[Resolved] The issue is resolved.

March 2022

Player Drop Occuring

March 24, 2022 5:40PM PDT

Player Drop OccuringPartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

March 24, 2022 5:24PM PDT

[Investigating] Some users may face issues connecting to roblox platform.

March 24, 2022 5:40PM PDT

[Resolved] Players are recovering home page is available again

Signups paused

March 24, 2022 8:31AM PDT

Signups pausedPartial Service Disruption

Incident Status

Partial Service Disruption

Components

User

Locations

Website, Mobile App

---

March 23, 2022 5:15PM PDT

[Investigating] Signups are stopped while we investigate an issue.

March 23, 2022 5:26PM PDT

[Identified] change revert

March 23, 2022 5:33PM PDT

[Monitoring] Watching the system for a bit

March 24, 2022 8:31AM PDT

[Resolved] Resolved

Small site disruptions

March 23, 2022 3:34PM PDT

Small site disruptionsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

March 23, 2022 3:13PM PDT

[Investigating] asset delivery errors increased

March 23, 2022 3:34PM PDT

[Resolved] Issues have resolved. Normal site functionality returned.

Universal memory store is having issue

March 11, 2022 9:49PM PST

Universal memory store is having issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Creator

Locations

Data Store

---

March 11, 2022 9:06PM PST

[Investigating] We shut down the service and is under investigation

March 11, 2022 9:08PM PST

[Investigating] update affected scope

March 11, 2022 9:49PM PST

[Resolved] Restart the service and return to normal.

Issue with search in the Avatar Shop

March 6, 2022 12:46AM PST

Issue with search in the Avatar ShopPartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

March 5, 2022 10:52PM PST

[Investigating] We are aware that there is an issue with search in the Avatar Shop. Our team is actively working on it.

March 6, 2022 12:46AM PST

[Resolved] Search on Avatars should be fully functional.

February 2022

We are aware of the issues with accessing Roblox. Our team is actively working on it.

February 19, 2022 1:21PM PST

We are aware of the issues with accessing Roblox. Our team is actively working on it.Service Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

February 19, 2022 10:54AM PST

[Investigating] Team are investigating.

February 19, 2022 1:21PM PST

[Resolved] Roblox is back to normal. Thanks again for your understanding and support.

Some Users not Able to Access Experience on Mobile

February 12, 2022 12:52PM PST

Some Users not Able to Access Experience on MobilePartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Mobile App, Games, Studio

---

February 12, 2022 5:40AM PST

[Investigating] We are aware that some of you are not able to access some experiences on mobile this morning. Our team is actively working on it.

February 12, 2022 12:52PM PST

[Resolved] For those of you who were experiencing issues, Roblox is now back to normal. Thanks for your patience.

January 2022

Degraded Performance Site-Wide

January 22, 2022 11:44AM PST

Degraded Performance Site-WideDegraded Performance

Incident Status

Degraded Performance

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

January 22, 2022 10:24AM PST

[Investigating] We're investigating the issue.

January 22, 2022 11:06AM PST

[Monitoring] Issue has been identified and we have made some adjustments, and are actively monitoring.

January 22, 2022 11:44AM PST

[Resolved] Incident has been mitigated and team is following up for further mitgation/investigation.

Roblox service experiences major disruption

January 22, 2022 10:11AM PST

Roblox service experiences major disruptionService Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

January 22, 2022 9:00AM PST

[Investigating] Many players cannot access the services, still investigating the issue.

January 22, 2022 9:32AM PST

[Identified] The site is recovering. We identified the issue and work on the fix.

January 22, 2022 10:11AM PST

[Resolved] We've resolved the incident and are mitigating potential future issues at least for the weekend until we can do a RCA.

Wide Spread Site Outage

January 21, 2022 2:24PM PST

Wide Spread Site OutageService Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

January 21, 2022 10:54AM PST

[Investigating] Players are seeing 503 errors when attempting to reach site. Still investigating

January 21, 2022 11:32AM PST

[Monitoring] Site performance has recovered -- we will continue monitoring the situation for the short term.

January 21, 2022 2:24PM PST

[Resolved] We've resolved the incident. Thanks for your patience!

Small site disruptions

January 7, 2022 9:53AM PST

Small site disruptionsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

January 7, 2022 9:34AM PST

[Investigating] Some players may experience some issues connecting on the platform.

January 7, 2022 9:53AM PST

[Resolved] Issues faced have resolved.

December 2021

Creators experience data store issues

December 18, 2021 2:06PM PST

Creators experience data store issues Degraded Performance

Incident Status

Degraded Performance

Components

Player, Creator

Locations

Games, Data Store

---

December 18, 2021 11:19AM PST

[Investigating] Platform issues are causing an increase in error rates when accessing the datastore. Our engineers are investigating.

December 18, 2021 2:06PM PST

[Resolved] All services recovered.

Major Player Drop

December 13, 2021 6:42PM PST

Major Player DropService Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

December 13, 2021 11:18AM PST

[Investigating] Roblox is experience service disruption, causing some players not able to join the experiences.

December 13, 2021 12:20PM PST

[Identified] We have identified the issues causing service disruption and are working to resolve them.

December 13, 2021 4:39PM PST

[Monitoring] We have identified the issues causing service disruption and are currently monitoring recovery.

December 13, 2021 6:42PM PST

[Resolved] We have identified the issues causing service disruption and are currently monitoring recovery.

Major Player Drop

December 9, 2021 5:20PM PST

Major Player DropService Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

December 9, 2021 2:09PM PST

[Investigating] Roblox is experience service disruption, causing some players not able to join the experiences.

December 9, 2021 5:20PM PST

[Resolved] We have identified the issues causing service disruption and are currently monitoring recovery.

Site Wide Event

December 7, 2021 3:53PM PST

Site Wide EventService Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

December 7, 2021 8:05AM PST

[Investigating] We are currently investigation a site wide event that may be impacting a number of users across several systems.

December 7, 2021 3:53PM PST

[Resolved] Incident appears to be recovered.

# of experiences per sort drops on homepage

December 4, 2021 8:53AM PST

# of experiences per sort drops on homepageDegraded Performance

Incident Status

Degraded Performance

Components

User, Player

Locations

Website, Mobile App, Xbox App

---

December 4, 2021 3:20AM PST

[Investigating] We're experiencing drop of # of experiences per sort on homepage

December 4, 2021 8:53AM PST

[Resolved] Missing games in games sort are now recovered.

Mobile Player Apps having issue loading content on Homepage

December 3, 2021 2:17PM PST

Mobile Player Apps having issue loading content on HomepagePartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

December 3, 2021 1:47PM PST

[Investigating] We're experiencing issue serving recommendation and other data that's compositing the Android and iOS App homepage. We're looking into issue.

December 3, 2021 2:17PM PST

[Resolved] the underlying mechanism that's causing this incident is now disabled.

November 2021

Datacenter service issue

November 28, 2021 3:13AM PST

Datacenter service issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

November 28, 2021 1:12AM PST

[Investigating] Various services are having intermittent errors.

November 28, 2021 1:58AM PST

[Identified] We've identified the issue and applied a potential fix.

November 28, 2021 3:13AM PST

[Resolved] All services recovered.

October 2021

Major Player Drop

October 31, 2021 4:45PM PDT

Major Player DropService Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

October 28, 2021 4:00PM PDT

[Investigating] Many player experience are impacted. stay tuned.

October 28, 2021 8:44PM PDT

[Identified] We identify the root cause as internal system issue and work on the fix.

October 29, 2021 7:21AM PDT

[Identified] We are actively working on recovery. Some users started to have limited access.

October 29, 2021 12:48PM PDT

[Identified] The team continues active work on full site recovery.

October 30, 2021 2:17PM PDT

[Identified] We believe we have identified an underlying internal cause of the outage. We’re in the process of performing the necessary engineering and maintenance work to get Roblox back up and running. Thanks for your patience.

October 31, 2021 6:28AM PDT

[Identified] We believe we have identified an underlying internal cause of the outage. We’re in the process of performing the necessary engineering and maintenance work to get Roblox back up and running. Thanks for your patience.

October 31, 2021 9:35AM PDT

[Monitoring] We have identified root cause and solution. We are working on getting things back online and we will keep you updated throughout the day.

October 31, 2021 12:51PM PDT

[Monitoring] Traffic is being allowed incrementally. Some, but not all players will have access.

October 31, 2021 4:45PM PDT

[Resolved] Normal operations are restored.

Small site disruptions

October 21, 2021 3:59PM PDT

Small site disruptionsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player

Locations

Website

---

October 21, 2021 2:45PM PDT

[Investigating] Some users have faced issues connecting to Roblox

October 21, 2021 3:59PM PDT

[Resolved] Site is functional

Sign on stability issues

October 19, 2021 8:22PM PDT

Sign on stability issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

October 18, 2021 2:38PM PDT

[Investigating] We are investigating an issue that may impact account authentication for some users on Website and in Studio

October 19, 2021 8:19PM PDT

[Resolved] The issue is resolved

October 19, 2021 8:22PM PDT

[Resolved] The issue is resolved

Service disruption

October 2, 2021 2:09PM PDT

Service disruptionDegraded Performance

Incident Status

Degraded Performance

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

October 2, 2021 11:45PM PDT

[Investigating] We are investigating a disruption to internal services.

October 2, 2021 2:09PM PDT

[Resolved] human operation caused the internal service failure. the operation is reverted.

September 2021

Minor site outage

September 30, 2021 11:21AM PDT

Minor site outageOperational

Incident Status

Operational

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

September 30, 2021 11:21AM PDT

[Resolved] Software update triggered the outage

Major site outage

September 28, 2021 11:53AM PDT

Major site outageService Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

September 28, 2021 11:00AM PDT

[Investigating] a software upgrade caused the outage.

September 28, 2021 11:53AM PDT

[Resolved] rolled back the upgrade

Major Site Outage

September 11, 2021 8:35AM PDT

Major Site OutageService Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

September 11, 2021 8:17AM PDT

[Investigating] Team are investigating.

September 11, 2021 8:35AM PDT

[Resolved] Site is recovered. we are working on the bug fix.

August 2021

Some desktop users experience intermittent problem connecting to Roblox.com

August 22, 2021 10:15AM PDT

Some desktop users experience intermittent problem connecting to Roblox.comDegraded Performance

Incident Status

Degraded Performance

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

August 22, 2021 6:30AM PDT

[Identified] The team is working on the mitigation

August 22, 2021 10:15AM PDT

[Resolved] mitigated.

Some users experience problem connecting to Roblox.com

August 20, 2021 12:49AM PDT

Some users experience problem connecting to Roblox.comPartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

August 19, 2021 6:26PM PDT

[Investigating] the team is investigating the root cause.

August 19, 2021 6:58PM PDT

[Identified] we noticed some backend servers are failing and the team is working on the recovery.

August 19, 2021 7:21PM PDT

[Resolved] website and related services have recovered. we are investigating the root cause

August 19, 2021 7:28PM PDT

[Identified] similar issue to the previous incident - the team is investigating and additionally trying to resolve the issue.

August 19, 2021 7:30PM PDT

[Identified] Updating status to partial disruption.

August 20, 2021 12:49AM PDT

[Resolved] the cod fix is deployed.

issues with xbox one & connectivity

August 18, 2021 9:42AM PDT

issues with xbox one & connectivityService Disruption

Incident Status

Service Disruption

Components

User, Player

Locations

Xbox App

---

August 18, 2021 8:49AM PDT

[Investigating] We've noticed that players are unable to connect to Roblox via XBox One. Issue is currently under investigation.

August 18, 2021 9:29AM PDT

[Identified] We've noticed that players are unable to connect to Roblox games via XBox One. Issue is identified and a fix is in progress.

August 18, 2021 9:42AM PDT

[Resolved] Fix has been deployed. Xbox One users should now be able to join games again.

Creators experience data store issues

August 6, 2021 11:25PM PDT

Creators experience data store issuesDegraded Performance

Incident Status

Degraded Performance

Components

Creator

Locations

Studio, Data Store

---

August 6, 2021 5:05PM PDT

[Identified] Due to third party service Roblox depending on, creators are experiencing data store issues. The third party service is working actively to resolve the issue.

August 6, 2021 9:35PM PDT

[Monitoring] Third party provide reports restoration of the service, and all user would see their service return to normal within an hour. We continue monitoring the status.

August 6, 2021 11:25PM PDT

[Resolved] the issue resolved.

Software issue impacting users not see their friends in games

August 4, 2021 8:30PM PDT

Software issue impacting users not see their friends in gamesDegraded Performance

Incident Status

Degraded Performance

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

August 4, 2021 6:30PM PDT

[Investigating] We noticed one of the services showing friends online not working, impacting players seen their friends in games.

August 4, 2021 8:30PM PDT

[Resolved] it is resolved.

Degraded Performance Site-Wide

August 3, 2021 1:30PM PDT

Degraded Performance Site-WidePartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

August 3, 2021 12:30PM PDT

[Investigating] We are currently investigating this incident.

August 3, 2021 1:30PM PDT

[Resolved] related to external vendor issue. resolved.

July 2021

Thumbnails not working properly

July 27, 2021 1:08PM PDT

Thumbnails not working properlyPartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

July 27, 2021 11:54AM PDT

[Investigating] We noticed issues with thumbnails not loading and we are working on fix.

July 27, 2021 1:08PM PDT

[Resolved] We identified the slow code path and rolled back the changes.

Major outage of Roblox services

July 19, 2021 6:26PM PDT

Major outage of Roblox servicesService Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

July 19, 2021 5:21PM PDT

[Investigating] we are still investigate the root cause.

July 19, 2021 6:26PM PDT

[Resolved] we are able to deploy the fix

degraded player experience

July 19, 2021 9:47AM PDT

degraded player experienceDegraded Performance

Incident Status

Degraded Performance

Components

Player

Locations

Games

---

July 19, 2021 9:36AM PDT

[Investigating] We're aware of some players experiencing degraded performance. Our engineers are investigating.

July 19, 2021 9:47AM PDT

[Resolved] Resolved

Roblox service not available to majority of users

July 13, 2021 11:35AM PDT

Roblox service not available to majority of usersService Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

July 13, 2021 10:52AM PDT

[Investigating] Roblox service experience major disruption. team are working on recovery first.

July 13, 2021 11:13AM PDT

[Identified] Engineering identified the root cause and work on the mitigation.

July 13, 2021 11:26AM PDT

[Monitoring] In recovery

July 13, 2021 11:35AM PDT

[Resolved] RCC version roll out finished, recovery occurred, and everything should be operational now.

June 2021

Degraded Performance

June 24, 2021 1:49PM PDT

Degraded PerformanceDegraded Performance

Incident Status

Degraded Performance

Components

Player, Creator

Locations

Mobile App, Xbox App, Games, Asset Delivery, Game Join

---

June 24, 2021 12:00PM PDT

[Identified] Degraded Performance

June 24, 2021 1:49PM PDT

[Resolved] We've resolved the incident and systems are back to normal.

Site Outage

June 11, 2021 10:33PM PDT

Site OutagePartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

June 11, 2021 9:58PM PDT

[Investigating] The site encountered a minor outage.

June 11, 2021 10:33PM PDT

[Resolved] Thirty party service outage. the system self recovered.

Major site outage

June 11, 2021 9:17PM PDT

Major site outageService Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

June 11, 2021 9:03PM PDT

[Investigating] third party service provider issue

June 11, 2021 9:17PM PDT

[Resolved] system self recovered.

May 2021

Some plays have problem playing games

May 27, 2021 1:22PM PDT

Some plays have problem playing gamesOperational

Incident Status

Operational

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

May 27, 2021 1:18PM PDT

[Investigating] An internal service upgrade caused brief interruption of service.

May 27, 2021 1:22PM PDT

[Resolved] reverted the change.

Significant Player Drop acrosss all devices

May 25, 2021 10:59AM PDT

Significant Player Drop acrosss all devicesService Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

May 25, 2021 9:51AM PDT

[Investigating] the team still investigating.

May 25, 2021 10:59AM PDT

[Resolved] The site is fully recovered. The root cause is still under investigation.

Brief Site Outage Caused by External Event

May 22, 2021 7:18AM PDT

Brief Site Outage Caused by External EventService Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

May 22, 2021 7:10AM PDT

[Investigating] The site experienced a brief major outage.

May 22, 2021 7:18AM PDT

[Resolved] The site is self recovered in mins. Root cause is still under investigation with strong possibility of external event.

Site outage impacting all services

May 13, 2021 4:13AM PDT

Site outage impacting all servicesService Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

May 13, 2021 1:50AM PDT

[Investigating] Site experienced major outage.

May 13, 2021 4:13AM PDT

[Resolved] The overloaded system is mitigated. root cause still under investigation.

Site Outage

May 5, 2021 9:37PM PDT

Site OutageService Disruption

Incident Status

Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

May 5, 2021 9:26PM PDT

[Investigating] a site maintenance causing the site outage

May 5, 2021 9:37PM PDT

[Resolved] the maintenance is reverted.

April 2021

degraded player experience

April 28, 2021 3:31PM PDT

degraded player experiencePartial Service Disruption

Incident Status

Partial Service Disruption

Components

User, Player, Creator

Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar

---

April 28, 2021 1:43PM PDT

[Investigating] reports of degraded player experience -- engineers are investigating

April 28, 2021 3:31PM PDT

[Resolved] service degradation resolved