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Active Incident

Updated a few seconds ago

Players may be experiencing issues connecting to gamesService Disruption

Incident Status

Service Disruption

Components

Player

Locations

Website, Mobile App, Xbox App, Games


May 3, 2022 5:23PM PDT
[Investigating] Players may be experiencing issues connecting to games

User

Website

Operational

Mobile App

Operational

Xbox App

Operational

Avatar

Operational

Player

Website

Service Disruption

Mobile App

Service Disruption

Xbox App

Service Disruption

Games

Service Disruption

Avatar

Operational

Creator

Website

Operational

Games

Operational

Studio

Operational

Asset Delivery

Operational

Data Store

Operational

Game Join

Operational

Avatar

Operational

History (Last 30 days)

Service errorService Disruption

Incident Status

Service Disruption


Components

User, Player, Creator


Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar



April 28, 2022 11:03AM PDT
[Investigating] Service error affect all users. Investigating.

April 28, 2022 11:27AM PDT
[Monitoring] Errors mitigated.

April 28, 2022 12:03PM PDT
[Resolved] Services back to normal.
Major site disruptions occuringService Disruption

Incident Status

Service Disruption


Components

User, Player, Creator


Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar



April 14, 2022 1:36PM PDT
[Identified] Actively working to restore the affected systems

April 14, 2022 1:44PM PDT
[Monitoring] Issues are resolved, we are in recovery

April 14, 2022 1:48PM PDT
[Resolved] Recovered
Reports of difficulty in joining games Degraded Performance

Incident Status

Degraded Performance


Components

Player, Creator


Locations

Games, Game Join



April 14, 2022 11:51AM PDT
[Investigating] We are aware of the issue. Our team is actively working on it.

April 14, 2022 1:47PM PDT
[Resolved] we identified the root cause, reverted the change, and in about an hour, by 12:30pm the correct change was fully propagated
Reports of difficulty in joining games (web)Degraded Performance

Incident Status

Degraded Performance


Components

User, Player, Creator


Locations

Website, Mobile App, Xbox App, Games, Studio, Asset Delivery, Data Store, Game Join, Avatar



April 4, 2022 12:11PM PDT
[Investigating] We are aware of the issue. Our team is actively working on it.

April 4, 2022 12:16PM PDT
[Identified] Identified

April 4, 2022 12:20PM PDT
[Identified] issue identified

April 4, 2022 12:22PM PDT
[Monitoring] We are seeing recovery.

April 4, 2022 12:26PM PDT
[Resolved] Players are able to join again.